Privacy Policy — How uubdt Collects, Uses & Protects Your Data
Your privacy is a fundamental commitment at uubdt. This Privacy Policy explains in clear terms what personal data we collect when you use our platform, how that data is used, who it may be shared with, and the rights you hold over your own information. We encourage all players to read this document carefully before registering an account.
All personal data held by uubdt is stored on encrypted servers with access restricted to authorised personnel only. We apply AES-256 encryption for stored data and TLS 1.3 for all data in transit between your device and our platform.
You hold meaningful rights over your personal data, including the right to access, correct, and request deletion of your records. uubdt provides a clear process for exercising these rights, with responses delivered within 30 days of a verified request.
uubdt does not sell, rent, or trade your personal data to third-party marketing companies. Data is shared only with service providers necessary to operate the platform and with authorities where legally required. Your information is never shared for commercial gain.
uubdt uses cookies and similar tracking technologies to maintain session state, improve platform performance, and understand user behaviour in aggregate. You can manage your cookie preferences at any time via your browser settings or the uubdt cookie preferences panel.
uubdt retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is retained for a minimum of 5 years following account closure to comply with anti-money laundering obligations.
As part of our commitment to a safe platform, uubdt performs Know Your Customer (KYC) checks on all registered accounts. Identity documents collected for KYC purposes are processed in strict confidence and used solely for verification and regulatory compliance.
Section 1
Data Controller & Contact Information
uubdt operates as the data controller in respect of all personal data processed through the uubdt.app platform. As data controller, uubdt determines the purposes and means by which personal data is processed and is responsible for ensuring that all processing is carried out in accordance with applicable data protection law and the commitments set out in this Privacy Policy.
For any enquiry relating to this Privacy Policy, the exercise of your data rights, or any concern about how your personal data is being handled, you may contact the uubdt Data Protection team using the details below. All privacy-related communications are treated as confidential and are handled exclusively by personnel with data protection responsibilities.
Data Protection Contact:
Email: [email protected] (please include "Data Protection Enquiry" in the subject line)
Live Chat: Available 24/7 via the uubdt.app platform
Response Time: Within 2 business days for general enquiries; within 30 calendar days for formal data subject access requests
This Privacy Policy is effective as of 1 January 2026 and supersedes all prior privacy notices published by uubdt. The most current version of this Policy is always available at uubdt.app/privacy-policy. Players are encouraged to revisit this page periodically to stay informed of any updates.
- Platform: uubdt.app
- Email: [email protected]
- Live Chat: 24/7 on platform
- Response: Within 30 days (DSARs)
- Market: Bangladesh (BST, UTC+6)
Section 2
Personal Data We Collect
uubdt collects personal data through several channels: directly from you when you register an account, make a deposit, contact support, or participate in a promotion; automatically when you use the platform (via cookies and server logs); and from third-party service providers such as payment processors and identity verification agencies. The categories of personal data we collect are set out in the table below.
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National ID (NID) number, passport number | Registration form; KYC document upload |
| Contact Data | Email address, mobile telephone number, residential address (city, district, postcode) | Registration form; account settings updates |
| Financial Data | bKash / Nagad / Rocket / Upay mobile wallet numbers; bank account details; Visa / Mastercard masked card numbers; transaction history | Deposit and withdrawal forms; payment processor data feeds |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session timestamps | Automatic collection via server logs and cookies |
| Usage Data | Games played, bets placed, wagering amounts, game session durations, pages visited, features accessed | Automatic collection via platform analytics |
| Communications Data | Live chat transcripts, email correspondence, support ticket records, promotional opt-in/opt-out records | Direct communication with uubdt support or marketing teams |
| Verification Data | Scanned copies of identity documents; selfie / liveness check images (if required during enhanced KYC) | KYC document upload portal; third-party identity verification provider |
uubdt does not intentionally collect special category data (such as health data, biometric data used for identification, or data revealing racial or ethnic origin) unless this is strictly necessary for responsible gaming compliance (for example, where a player discloses a gambling addiction as part of a self-exclusion request). Where special category data is collected in such circumstances, it is processed with the highest level of care and access restrictions.
uubdt does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, we will delete that data without delay and close the associated account in accordance with our age verification policy.
Section 3
How We Use Your Data
uubdt processes your personal data for a defined set of purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which uubdt processes personal data are:
- Account management: Creating, maintaining, and securing your uubdt player account; processing account registration, verification, and closure requests.
- Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card payment networks. Verifying that payment methods are registered in your own name.
- Identity verification (KYC): Verifying your age, identity, and residential address in compliance with our Know Your Customer obligations. Conducting ongoing monitoring of account activity for anti-money laundering (AML) purposes.
- Service delivery: Providing access to sports betting markets (including BPL, IPL, T20 World Cup, and international cricket), live casino games, slots, bingo, and other gaming products available on the uubdt platform.
- Customer support: Responding to enquiries, resolving disputes, processing complaints, and managing responsible gaming requests including self-exclusion and deposit limits.
- Promotions and marketing: Sending promotional communications about bonuses, seasonal offers (Eid, Pohela Boishakh, IPL season), and platform updates — but only where you have consented to receive such communications, or where uubdt has a legitimate interest in doing so and you have not opted out.
- Platform security and fraud prevention: Detecting and preventing fraudulent activity, multi-accounting, bonus abuse, and technical attacks on the platform. Monitoring for suspicious betting patterns indicative of match-fixing or arbitrage abuse.
- Legal and regulatory compliance: Fulfilling obligations under applicable law, responding to lawful requests from law enforcement or regulatory authorities, and maintaining transaction records for audit purposes.
- Platform improvement: Analysing aggregate usage data to improve game selection, user experience, site performance, and the effectiveness of responsible gaming tools.
uubdt uses automated systems for certain decisions, including real-time fraud screening of payment transactions, automated bonus eligibility checks, and responsible gaming threshold alerts. Where an automated decision has a significant impact on your account (such as a payment decline or account restriction), you have the right to request human review of that decision. Please contact support to exercise this right.
Section 4
Legal Basis for Processing
uubdt processes personal data only where a valid legal basis exists for doing so. The legal bases on which uubdt relies are summarised in the table below. Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to the withdrawal.
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract (your agreement to the uubdt Terms & Conditions) |
| Processing deposits and withdrawals | Performance of a contract; compliance with legal obligations (AML regulations) |
| Identity verification (KYC/AML) | Compliance with legal obligations |
| Fraud detection and platform security | Legitimate interests of uubdt (protecting the platform and its players) |
| Responsible gaming monitoring | Legitimate interests; compliance with legal obligations |
| Sending marketing communications | Consent (opt-in); legitimate interests where permitted |
| Platform analytics and improvement | Legitimate interests (improving service quality for all players) |
| Responding to law enforcement requests | Compliance with legal obligations |
Section 5
Data Sharing & Third Parties
uubdt does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. Personal data is shared with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
Payment Service Providers: To process deposits and withdrawals, uubdt shares relevant financial data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and Visa/Mastercard network processors. These providers are bound by their own data protection obligations and are permitted to use your data only for the purpose of processing the specific transaction.
Identity Verification Providers: uubdt works with third-party KYC and AML compliance technology providers to verify player identities and screen transactions against sanctions lists and politically exposed persons (PEP) databases. These providers process identity documents and verification data under strict data processing agreements.
Game Content Providers: Live casino game streams and RNG game software are provided by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data for the purpose of delivering the game experience; they do not receive your full identity profile.
IT and Platform Infrastructure: uubdt uses cloud hosting, content delivery, and cybersecurity service providers to operate and protect the platform. These providers act as data processors on uubdt's behalf and are contractually prohibited from processing your data for any purpose beyond the provision of the specified service.
Legal and Regulatory Authorities: uubdt will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of uubdt, its players, or the public. uubdt will notify affected players of any such disclosure to the extent permitted by law.
Business Transfers: In the event that uubdt undergoes a merger, acquisition, or transfer of all or a substantial portion of its business assets, player personal data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and the privacy commitments that will apply going forward.
Section 6
Cookies & Tracking Technologies
uubdt uses cookies and similar technologies (including local storage, session tokens, and pixel tags) to deliver, maintain, and improve the platform experience. A cookie is a small text file placed on your device by the uubdt server when you visit the platform. Cookies allow the platform to recognise your device across sessions and to maintain your login state, language preferences, and game settings.
The categories of cookies used by uubdt are:
- Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your authenticated session, enable the shopping cart / deposit flow, and store your security token. These cookies cannot be disabled without disrupting core platform functionality.
- Performance & Analytics Cookies: These cookies collect anonymised data about how visitors interact with the platform — which pages are visited most frequently, which games are most popular, and where errors occur. This data is used in aggregate to improve the platform. No personally identifiable information is collected by performance cookies.
- Functionality Cookies: These cookies remember your preferences (such as your preferred payment method display or your betting market filter settings) to provide a more personalised experience across sessions.
- Marketing & Targeting Cookies: Where you have consented to receiving marketing, these cookies allow uubdt to measure the effectiveness of promotional campaigns and to deliver relevant offers. Marketing cookies are only activated with your explicit consent.
You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to use the uubdt platform, including the ability to log in, deposit, and place bets. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
uubdt does not use cookies to build individual advertising profiles for sale to third-party advertisers. Cookie data collected for analytics purposes is retained for a maximum of 13 months before being deleted or anonymised.
- Strictly Necessary: Always active — required for login and transactions
- Analytics: Anonymised data — platform improvement only
- Functionality: Remembers your preferences across sessions
- Marketing: Consent-based only — can be withdrawn at any time
- Analytics Retention: Maximum 13 months
- Management: Via browser settings or uubdt preferences panel
Section 7
Data Retention Periods
uubdt retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, after which it is securely deleted or anonymised. Certain categories of data must be retained for longer periods to satisfy legal and regulatory obligations, particularly those related to anti-money laundering and gambling compliance. The standard retention periods applied by uubdt are set out in the table below.
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account registration data (name, email, address, date of birth) | Duration of account + 5 years post-closure | AML compliance; legal obligation |
| KYC identity documents (NID, passport scans) | Duration of account + 5 years post-closure | AML/KYC legal obligation |
| Financial transaction records (deposits, withdrawals) | 7 years from transaction date | Financial record-keeping obligations |
| Betting and gaming activity records | Duration of account + 3 years post-closure | Dispute resolution; regulatory compliance |
| Customer support communications (chat, email) | 3 years from last communication | Legitimate interests (dispute resolution) |
| Marketing consent and opt-out records | Duration of account + 3 years post-closure | Legal obligation (evidence of consent) |
| Technical/server logs (IP addresses, session data) | 12 months from collection | Security monitoring; fraud investigation |
| Analytics cookie data | Maximum 13 months | Platform improvement (anonymised) |
Section 8
Your Rights Over Your Data
uubdt recognises and respects your rights as a data subject. The following rights are available to all registered players and, where applicable, to visitors who have not completed registration. To exercise any of the rights listed below, please contact the uubdt Data Protection team at [email protected] or via the 24/7 live chat service. Requests will be acknowledged within 5 business days and resolved within 30 calendar days. Where a request is complex or involves a large volume of data, uubdt may extend the response period by a further 60 days, in which case you will be notified of the extension and the reasons for it.
- Right of Access (Data Subject Access Request): You have the right to request a copy of all personal data uubdt holds about you, along with information about how that data is used, who it has been shared with, and how long it will be retained. This is known as a Data Subject Access Request (DSAR). DSARs are processed free of charge.
- Right to Rectification: If the personal data uubdt holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. Players may update basic contact information directly via the account dashboard; requests to correct identity or verification data must be submitted to the support team.
- Right to Erasure ("Right to be Forgotten"): You may request that uubdt delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. As noted in Section 7, deletion may be deferred where a legal retention obligation applies.
- Right to Restriction of Processing: You may request that uubdt restrict the processing of your data in certain circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being considered.
- Right to Data Portability: You have the right to receive a copy of personal data you have provided to uubdt in a structured, commonly used, machine-readable format, and to have that data transmitted to another data controller where technically feasible.
- Right to Object: You may object to the processing of your personal data where uubdt relies on legitimate interests as the legal basis. You may also object at any time to the use of your data for direct marketing purposes, including profiling carried out for marketing purposes. uubdt will cease marketing processing immediately upon receipt of a valid objection.
- Rights Related to Automated Decision-Making: Where uubdt makes automated decisions that significantly affect you (such as automated fraud detection or bonus eligibility assessments), you have the right to request human review of that decision, to express your point of view, and to contest the outcome.
- Email: [email protected]
Subject: "Data Rights Request" - Live Chat: 24/7 on uubdt.app
- Acknowledgement: Within 5 business days
- Resolution: Within 30 calendar days
- Cost: Free of charge
Section 9
Data Security Measures
uubdt takes the security of your personal data seriously and employs a layered approach to data protection that combines technical, organisational, and procedural safeguards. The following measures are applied across all systems that process player personal data:
- Encryption in Transit: All data transmitted between your device and the uubdt platform is encrypted using Transport Layer Security (TLS 1.3), the current industry standard for secure web communications. This ensures that your login credentials, payment data, and personal details cannot be intercepted during transmission.
- Encryption at Rest: Personal data and financial records stored on uubdt servers are encrypted at rest using AES-256 encryption. Encryption keys are managed using a hardware security module (HSM) and are rotated on a regular schedule.
- Access Controls: Access to systems containing personal data is restricted on a strict need-to-know basis. All uubdt staff with access to player data are required to complete data protection training and are bound by confidentiality obligations. Access is managed through role-based access control (RBAC) and all access events are logged for audit purposes.
- Two-Factor Authentication: uubdt offers two-factor authentication (2FA) for all player accounts and requires it for all staff accounts with access to player data. Players are strongly encouraged to enable 2FA on their accounts via the account security settings.
- Penetration Testing and Security Audits: uubdt engages independent security firms to conduct regular penetration tests and vulnerability assessments of the platform. Critical vulnerabilities are remediated as a priority within defined service level timeframes.
- Data Breach Response: uubdt maintains a formal data breach response procedure. In the event of a personal data breach that poses a risk to player rights and freedoms, uubdt will notify affected players within 72 hours of becoming aware of the breach, providing details of the nature of the breach, the data affected, and the remediation steps taken.
- Third-Party Security Standards: All third-party service providers who process player data on uubdt's behalf are required to maintain security standards commensurate with those applied by uubdt. Data processing agreements are in place with all such providers, incorporating data protection obligations and security requirements.
Despite these measures, no online platform can guarantee absolute security. Players are reminded that they are also responsible for maintaining the security of their own account credentials. You should use a strong, unique password for your uubdt account, enable two-factor authentication, and never share your login credentials with any third party. If you suspect that your account has been compromised, contact uubdt support immediately via live chat.
Section 10
Policy Updates & Contact
uubdt reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our internal data processing practices. When material changes are made to this Policy, uubdt will notify registered players by email and by displaying a prominent notice on the uubdt.app platform for a period of at least 30 days following the change.
The effective date at the top of this Policy will be updated each time a revision is published. Where a change requires your renewed consent (for example, where a new category of data processing is introduced that relies on consent as its legal basis), uubdt will seek that consent explicitly before the new processing begins. Your continued use of the uubdt platform following notification of a material change constitutes your acknowledgement of the updated Policy, except where renewed consent is required.
The most current version of this Privacy Policy is always available at uubdt.app/privacy-policy. We encourage all players to review this page periodically, particularly before making any new deposit or participating in any new promotional offer, to ensure they remain comfortable with how their data is being handled.
If you have any question, concern, or complaint about the way in which uubdt processes your personal data, please contact our Data Protection team in the first instance. We are committed to resolving privacy concerns promptly and transparently. If you are not satisfied with the outcome of your complaint, you may be entitled to escalate your concern to a relevant data protection supervisory authority in your jurisdiction.
For all privacy-related communications, please contact us at [email protected] with the subject line "Privacy Policy Enquiry". Our team operates around the clock (24/7) and will respond to privacy enquiries within 2 business days. For formal Data Subject Access Requests, responses will be provided within 30 calendar days as described in Section 8.
- Email notification to registered address
- On-platform notice for 30+ days
- Updated effective date at top of Policy
- Renewed consent sought for new processing activities
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